FAQs

How long will it take for my order to ship?
Processing time for orders varies on the product.

Knitwear currently has a processing time of: 7-10 business days

How will my order be shipped?
Items are shipped in poly mailers envelopes. Tracking information will be sent after your order is shipped. Under the Willow Tree LLC is not responsible for orders lost/delayed in the mail.

How do I take care of my new hat?!
Hand wash or spot clean only! Remove pom before washing. Give your pom some new life or fix any imperfections by using a blow dryer on low heat!

Do you ship to Canada?
Yes! Please note that buyers are 100% responsible for any customs tax or due charges.